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Pepper spray pen

 With any order of $50 or more

 



Returns

Returning unwanted Pepper spray and Mace.

Please be advised that by the nature of our merchandise we can not re-stock some categories of items that could potentially be compromised by a customer, whether inadvertently or deliberately.
Self-defense situations are too critical to allow any malfunction or lower pressure in the canister of the product. The products must be 100% reliable without any potential risk.

Therefore, we do not accept returns due to change of mind or preferences in color, size, brand etc. of Pepper Sprays and Mace products.
We can not re-test them and assure their reliability for future customers.
Defective or malfunctioning sprays is a different story, please read below. We think all of you understand how important and uncompromising this provision is.

Replacement of defective merchandise.

We offer 30-day replacement guarantee.
It is a very good practice to test the product you received right away.
If any product, including Pepper sprays and Mace, is proven defective or malfunctioning within 30 days after the shipment we will replace it immediately.

See mailing instructions below.

Other returns, exchanges and credits.

We also accept returns for credit or exchange on all non-defective items (other than Pepper Spray and Mace) within 30 days of receipt.

If you are not fully satisfied with the merchandise, you may return your order within 30 days of receipt.

All products must be in the original packaging and in re-saleable condition accompanied by all manufacturer's manuals, instructions, accessories, etc.

If your product is not in re-saleable condition, please save your time and effort and do not send it back. It will not be accepted and no refund will be issued.

When your returned merchandise is received, it will be inspected and, if found in good condition, restocked. A 20% re-stocking fee will be deducted.

Please allow 5-10 days for processing.

When the product is restocked the credit can be applied toward an exchange to another product or the credit can be sent back to you through the original means of payment or by check.

In the case of an exchange when some merchandise is sent to you again, the regular S&H cost for this type and quantity of merchandise will be charged or deducted from the credit amount due.

Mailing instructions.

To speed up the processing of your return or exchange it is important to follow these simple guidelines:  1.        Please email info@personalprotectionzone.com for an authorization number (RMA) before returning any product. Please write if it is a return or exchange and what you intend to send back. 2.        Products returned without first obtaining the authorization number (RMA) can not be identified and will not be processed. 3.        You will receive an email with the RMA number and the mailing address appropriate for your returned merchandise. 4.        You might want to use a traceable mailing service for your own peace of mind and to have the recourse in case the package goes astray. The cost of sending the products back is completely yours.




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